The "925" mark means the piece is 92.5% pure silver with 7.5% copper added for strength - this alloy is called sterling silver. It is durable, hypoallergenic, and the global standard for quality silver jewellery. All Silver Jems pieces carry BIS hallmarking for verified purity.

Look for a "925" or "Sterling" hallmark stamped on the piece. Real silver is not magnetic - do a quick magnet test. You can also visit a certified jeweller for a chemical test. When buying online, always choose sellers who provide an authenticity certificate, like Silver Jems.

Silver tarnishes when it reacts with sulphur compounds in the air or on skin. To slow this down, store your jewellery in an airtight pouch away from humidity. Avoid contact with perfumes, lotions, and chlorine. Interestingly, regular wearing keeps silver shinier by reducing exposure to still air.

Wipe with a soft lint-free cloth after each wear. For deeper cleaning, use mild soap with lukewarm water and a soft toothbrush, then rinse and pat dry. Avoid harsh chemicals or abrasive cloths. Store in the Silver Jems pouch provided with every order.

For rings, wrap a thin strip of paper around your finger, mark where it meets, and measure the length - that is your circumference. For bracelets, measure your wrist and add 1–2 cm. Necklace lengths are listed in each product description. Our team is always happy to assist if you are unsure.

Yes - we offer a 7-day return and exchange policy for unworn items in original packaging. Contact our support team with your order number and reason. Custom or engraved pieces are non-returnable. If you received a damaged or incorrect item, contact us within 48 hours and we will arrange a replacement or full refund.

Standard delivery takes 5–7 business days. Express delivery (2–3 business days) is available at checkout for select pincodes. You will receive a tracking link once your order is dispatched. Currently we ship across India - international shipping is coming soon.

We accept all major credit/debit cards, UPI, net banking, and popular wallets (Paytm, PhonePe, GPay). Cash on Delivery is available for eligible orders. Shipping is free on orders above ₹999, and there are no hidden charges - all taxes are included in the displayed price.